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KNOW YOUR RIGHTS AND PROTECT YOURSELF

When it comes to moving your home residence or office, in the Portland Metropolitan area, within the state or across the country, one question, often asked, is the one that matters more than any other when it comes to choosing a moving company:

What if …?

Things happen, sometimes beyond everyone’s control.

Still, preparing by asking questions and understanding your rights will protect you, your household or office furnishings and possessions and protect your move, too.

To help we offer the following links to resources that are sure to help you rest easier and move with confidence. That’s the Rose City way.

This first link is a great place to start. An easy to ready and solid overview of your rights when moving your home or office in Oregon:

https://rosecitymoving.wpengine.com/wp-content/uploads/2011/12/FormTR37.pdf

Of course, it’s always a good idea to know your mover, and the following links, from the State of Oregon and the federal government, enable you to check service records for any complaints or violations.

We encourage you to do this. At Rose City we’re proud of our unblemished record. Customer satisfaction isn’t an ad slogan, it’s our way of doing business and our record proves it.

Use the next link to check the service records of moving companies in Oregon:

http://www.oregon.gov/ODOT/MCT/pages/movers.aspx

This one allows you to check national moving companies:

http://ai.fmcsa.dot.gov/hhg/search.asp

Finally, this last link is to a pretty thoughtful moving checklist, also developed by the federal government.

https://www.protectyourmove.gov/documents/MovingFraudPreventionChecklist.pdf

Questions?

Don’t hesitate to call or stop by – any time!

WHATEVER YOUR MOVE, WE’VE GOT THE TOOLS!

Every move is unique and it takes moving professionals that understand your needs to get it done right and on-time, start to finish.

Whether you’re moving your family to their new home, or your business to its new home, large or small, simple and straightforward to large and complex, Rose City Moving and Storage has the experience, track record and all the tools.

It’s what we call The Rose City Difference. The idea is a faster, safer, less stressful and more environmentally friendly move.

Starting with the right moving boxes. We’ve invested thousands of dollars in the right boxes to get you started without delay, and finished faster. Consider these important differences.

 More Efficient Packing – No boxes to assemble, ready to pack now
 Easier on Employees – Moving crates are packed on their own dollies
 Saves on Move Costs – Crates are ready to roll when the movers arrive
 More Secure than Boxes – Lid flaps interlock and can be locked or zip-tied
 Sturdy and Stable – Solid plastic crates stack and can’t crush like boxes
 Environmentally Friendly – Made to be reused over and over and over again

Our green moving boxes are an indication of how Rose City has changed with changing times, but if you prefer cardboard boxes – and for items planned for lengthy storage they make sense – no problem, it’s your call!

Many customers mix and match with a combination of our green moving boxes and traditional boxes.

And when the big day arrives, Rose City is ready, with a fleet of vehicles to accommodate every sized move.

Rose City Moving boasts an impressive fleet comprised of dozens of vehicles and trailers; passenger vans to tractor-trailers and everything in between. Such a diverse fleet allows us the flexibility to put the right trucks on the job when they’re needed, again ensuring a customer’s needs are met while employing efficient, environmentally sound choices whenever possible.

OUR PEOPLE REALLY DO MAKE THE DIFFERENCE

Regardless of the business, there is something that the majority of companies have in common, and it’s not a good thing. They suffer from the same malady.

Employee turnover: A revolving door spinning out of control and never stopping.

The simple truth is that employee turnover puts tremendous pressure on any company to maintain consistent, effective and efficient service, instead leaving customers to wonder why they always seem to be dealing with someone new.

And it gets worse. Customers can’t help but begin asking themselves about the reason behind so many employees coming and going and so few employees choosing to stay.

This is important because every business is ultimately a reflection of their employees.

Because of this, it comes as no surprise that nearly everyone can agree on two important things.

First, businesses with ongoing turnover almost always have other problems and issues.

And second, employee turnover forces businesses into a crisis mentality, and this comes at a big price: Priority One becomes hiding it from customers instead of serving customers.

We understandably take great pride in the fact that this is a problem we don’t have at Rose City Moving and Storage.

Our employees average over ten years of service with the company.

In fact, many employees came to Rose City with industry experience elsewhere, and embracing the way we do business, found professional homes.

It’s easy to explain.

At Rose City Moving and Storage, we never forget that at the heart of a great company are great people; professional, experienced and dedicated to doing the job right by putting customers first.

WHAT’S BETTER THAN AN A+ “BBB” RATING?

When the Better Business Bureau bestows an A+ rating on a business, consumers rightfully will do business with that company with a measure of real confidence and trust that is increasingly rare today.

At Rose City Moving and Storage, we’re proud of our A+ rating – it’s the only one we’ve ever had – but it in our case, there’s more to the story.

And the story gets even better when you understand how these ratings work, so first, a little history to provide some perspective.

The Better Business Bureau was founded in 1912, so we’re talking about an organization with a century of service, dedicated to ethical business practices.

The BBB is a privately held, non-profit corporation. Its local affiliates are comprised of member businesses that pledge to adhere to its standards, the BBB Code of Business Practices, and the information it gleans from the public, is shared and used to vet its members.

The public is protected against fraud and offers many invaluable serves, most notably, the ability to serve as a trusted mediator between consumers and businesses to help resolve disputes.

Little wonder that an A+ Rating is coveted by every business.

But the more you know about the internal system, the prouder we are of ours.

As you’d expect, when a business finds itself embroiled in a dispute or a rash of customer complaints, will find that its rating is downgraded.

Nonetheless, the business can restore its rating by satisfactorily resolving the dispute.

In this sense, all A+ Ratings aren’t necessarily the same.

At Rose City, we’ve never had that problem.

In our 33 year history, we haven’t had a single dispute, we have an unblemished record. Almost unheard of for an office moving or residential moving company and we’re both!

Doing business the right way, for us is the only way.

Always has been, always will be, because it’s the Rose City way. Proud to call ourselves Portland’s Best Mover.

If you”re moving soon, don”t forget to submit your change of address information to the United States Postal Service before your move. There are a lot of scam moving websites that want to charge you $20 just to submit your change of address info, but the truth is it only costs $1 at www.usps.com

You can go to the usps.com site and follow the links or just go directly there with this link:
blackjack online Change of Address” target=”_blank”>

Whether you”re moving your Portland area home or moving a Portland based business, Rose City Moving & Storage would be honored to help you move. Our staff is ready to answer all your move questions and make sure that everything is moved on time.

www.rosecitymoving.wpengine.com

Rose City Moving is going GREEN!

In Rose City’s quest to be Porltand’s best mover year after year we have continued to invest in our moving equipment in order to serve our customers. We are happy to announce that we have just placed an order for an additional 1,200 green moving crates and the dollies to match. This will bring our total moving crate count to 2,700 crates, the largest moving crate stock of any mover in Portland! With 2,700 moving crates we will be able to continually serve all of our customers and provide them all with a green move solution.

Rose City Moving & Storage already has the largest moving equipment inventory in the Portland area, the green moving crates are just another piece of our customer service puzzle. With hundreds of moving carts, furniture dollies, hand trucks and more Rose City has all of the moving equipment to insure that your move is performed in the most efficient way possible. Whether you’re moving in Vancouver, Portland, Beaverton, Tigard or any of the other surrounding areas of Portland you can be assured that you’re using the best mover possible.

Thanks again for choosing Rose City Moving & Storage for your office or residential move.